Thank you for visiting and shopping at DOPS SELECT & CO. (hereinafter referred to as "the Company" or "Our Shop"). Please read this return and exchange policy carefully before placing an order. By submitting your order and completing payment, you confirm the order details (including product color, quantity, and specifications) and fully agree to and accept all terms and conditions of this policy.

1. Order Modification and Cancellation Policy

1.1 Once an order is submitted and payment is successful, the system will immediately begin processing it. In principle, no changes (including product color, size, quantity, and recipient information) or cancellation/refunds will be accepted.

1.2 All pre-ordered items are procured from overseas suppliers immediately after ordering. Under no circumstances will cancellations, refunds, or exchanges be accepted for any reason (including but not limited to logistics delays, extended arrival times, or personal reasons).

2. Return and Exchange Application Procedure

• All return/exchange applications must be submitted through official customer service channels (WhatsApp / Email).
  
• Application Period: You must contact our shop within 3 days of receiving the goods (based on the logistics delivery record or the pickup time from smart lockers/self-pickup points) to submit an application. Applications submitted after the 3-day period will not be accepted by our shop.

Return Application and Shipping Process:

1. Please take clear photos or videos of the defective part of the product and send them along with your order number to DOPS's official customer service channels (WhatsApp or email).
   
2. Once we confirm that it meets the return/exchange criteria, please follow the instructions to properly pack and send the product, along with its complete original packaging (including cartons, tags, accessories, and free gifts), to the designated address.
   
3. You must return/deliver the goods within 7 days of approval. If we do not receive the goods within 7 days, our shop reserves the right to cancel the eligibility for that return/exchange.
   
4. After our shop receives and inspects the goods to confirm everything is in order, if a similar or substitute product is available, we will prioritize arranging a replacement. If no substitute product is available, a refund will be processed within 7 working days.

3. Situations Where Returns/Exchanges Are Not Accepted

DOPS SELECT & CO. reserves the right to refuse customer return/exchange or refund requests in the following circumstances:

• The application is submitted beyond the 3-day period after receiving the goods, or clear photo/video proof cannot be provided as instructed.
• The product has been opened, used, washed, or damaged due to improper personal use and maintenance.
• Missing delivery note, original packaging box/carton, tags, accompanying accessories, or free gifts.
• The product itself does not have serious quality defects, or the return/exchange is requested due to subjective personal factors (e.g., change of preference, wrong specifications purchased).
• Natural material characteristics of the product, handmade traces, color difference due to screen display, or slight size deviation (±1-3cm).
• Pre-ordered items for which a return/exchange is requested due to logistics delays or any personal reasons.
• The product was not sold on the official DOPS SELECT website.

4. Shipping Risk and Freight Responsibility

4.1 Customers should fully consider shipping risks before purchasing. If goods are damaged or lost during transportation due to improper handling by the logistics company, customers shall bear the relevant losses themselves.

4.2 Except for cases of serious quality defects in the product itself or incorrect items shipped, all round-trip shipping costs and related postal risks incurred due to personal reasons for returns/exchanges shall be borne by the buyer.

5. Final Decision Right

DOPS SELECT & CO. reserves the right to revise this return and exchange policy at any time. In case of any dispute, the Company reserves the final right of interpretation and decision.

• Email: hellodops.select@gmail.com
• Whatsapp: +852 9056 1857
• Service Hours: Monday to Friday 10:00 - 18:00 (excluding public holidays)